Account deletion

You can delete your SkyyDesk account and the data attached to it. You do not need to install the app; you can send the request from here.

How to delete

From the app

Settings -> Account -> Delete account. Deletion starts once you confirm.

From here

Send a message titled "account deletion" to destek@elpo.com.tr from the e-mail address on the account. We start the process once we have verified your identity.

What is deleted

• Your account and sign-in details
• Your address book and device records
• Connection metadata and session records
• Your profile details (name, phone, address)

What is kept, and why

Invoice and payment records cannot be deleted; tax law requires them to be kept for 10 years. They are held only to meet that obligation and are not used for anything else.

How long it takes

Your request is completed within 30 days. Deletion cannot be undone; if you hold a licence, its remaining term ends as well.